Return and Refund Policy
At Gushhair, we strive to deliver high-quality hair extensions and exceptional customer service. Your satisfaction is our priority. This Return and Refund Policy outlines the terms and conditions for returns, refunds, and exchanges of our products.
1. Return Policy
Due to hygiene reasons, we do not accept returns or exchanges for hair extensions once the product has been opened, worn, or tampered with. We kindly request you to carefully consider your purchase before opening the package to ensure it meets your expectations.
2. Exchange Policy
If your hair extensions are damaged during delivery, we offer a hassle-free exchange. To be eligible for an exchange, please follow these steps:
a. Notify us within 48 hours: If you receive a damaged product, please contact our customer support team within 48 hours of delivery. You can reach us via email at [email protected] or call us at +91 89207 92053. We may require photographic evidence of the damaged item to process the exchange.
b. Packaging and Condition: To be eligible for an exchange, the hair extensions must be unused, unworn, and in their original packaging. Please ensure that the product is securely packed to prevent further damage during the return shipment.
c. Return Shipping: We will provide you with instructions on returning the damaged item. The cost of return shipping for the exchange will be covered by Gushhair.
d. Exchange Process: Once we receive and inspect the returned item, we will process the exchange and send you a replacement product as soon as possible.
3. Refund Policy
In case of damaged items during delivery, and if an exchange is not feasible, we will issue a full refund for the purchase price of the product, including any applicable taxes and shipping charges.
4. Non-Damaged Products
For non-damaged products, as stated earlier, we do not accept returns or exchanges for hygiene reasons. However, if you have any concerns or issues with your purchase, please do not hesitate to contact our customer support team. We will do our best to address your concerns and ensure your satisfaction.
5. Contact Us
If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our customer support team:
Gushhair Customer Support Email: [email protected] Phone:+91 89207 92053
6. Changes to the Policy
Gushhair reserves the right to update or modify this Return and Refund Policy from time to time. Any changes to the policy will be posted on our website, and the revised effective date will be indicated at the beginning of the policy.
Thank you for choosing Gushhair. We are committed to providing you with top-quality products and exceptional service.